World Association of Newspapers and News Publishers

The 2016 Global Report on Online Commenting, Appendix I: Online comment research resources

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The 2016 Global Report on Online Commenting, Appendix I: Online comment research resources

Beyond comments: finding better ways to connect with you

NPR | 18 Aug 2016

One of the latest major news organisations to shut down comments, NPR’s Scott Montgomery wrote about the history of the comments at NPR and explained the reason for the decision, citing lack of use and the need for focused effort on social media platforms. Go to article 

Online comment moderation: emerging best practices

WAN-IFRA | 4 Oct 2013

A global report involving more than 100 news organisations from 63 countries, it outlined the status of comments, showcased the different types of moderation processes, described the issues and challenges and summarized the best practices. Go to article 

A brief history of the end of comments

WIRED | 8 Oct 2015

A chronicle of American news organisations that have shut down their comment functions since 2012 to end of 2015, the article show that not only are legacy news organisations closing comments, so are new startups and niche media companies. Go to article

Farewell to comments: why we are making a change

News24 | 8 Sept 2015

In a letter to its readers, New24 explained why it is shutting down comments and ways readers can continue to interact with News24. Go to article

What an academic who wrote her dissertation on trolls thinks of violentacrez

The Atlantic | 15 Oct 2012

Having done a dissertation on trolls, the author defined what trolling is, explained the wide range of diversity of trolls, show how trolls have evolved over the years and suggested how the permissive online culture has allowed the phenomenon to thrive. Go to article 

How trolls are running the Internet

TIME | 18 Aug 2016

Cover piece for the TIME magazine, the article traced how trolls come to be in the Internet, how social media upped the game and how trolling became a tool of politics. Go to article 

The dark side of Guardian comments

The Guardian | 12 Apr 2016

An analysis of 70 million comments left on The Guardian’s web page, the research found that women and minority writers are much more likely to be exposed to online harassment. Go to article 

The only guide to Gamergate you will ever need to read

Washington Post | 14 Oct 2014

A primer on Gamergate with regards to how it started, why it started, how it concerned everyday Internet users, who were involved and what could be done to resolve it. Go to article 

5 facts about online harassment

Pew Research | 30 Oct 2014

The first in-depth study of online harassment among American adults, the research examined prevalence of harassment online, its various forms, where it occurs, and how people respond. Go to article 

Research confirms that for many online commenters, the article is beside the point

Quartz | 18 Mar 2016

Based on research presented by Talia Stroud, an associate professor of communications at Austin, at a South by Southwest conference panel, the article discussed news organisations’ vexed relationship with user comments and ways that news organisations were dealing with the challenge. Go to article

The shadowy war on the press: How the rich silence journalists

Columbia Journalism Review | 16 Jun 2016

In the aftermath of Gawker’s shutdown thanks to Peter Thiel’s effort, the article examined how wealthy individuals and companies use their economic prowess and particularly tools of publishing, social media and Google search to target reporters they do not like at mass scale level influence and impact. Go to article

The Journalist and the Troll: This Man Spent Two Years Trying to Destroy Me Online

Bloomberg | 16 Mar 2016

Chronicling the online smear campaign she has been weathering from a man that she had previously covered for an article, the author described how rich individuals can now form their own newsroom and produce seemingly credible journalistic work to tarnish the reputation of reporters, with grave consequences. Go to article

Russia’s Propaganda Campaign against Germany

Spiegel Online | 5 Feb 2016

The article examined how Kremlin manipulated a missing child’s case into a political issue and explored the propaganda machine behind the effort to sway public opinion in western countries. Go to article

Salutin' Putin: inside a Russian Troll house

Guardian | 2 Apr 2015

Based on interviews with former Russians who worked as government trolls, the article detailed how the Russian propaganda machine works. Go to article

Effort to expose Russia’s “trolls army” draws vicious retaliation

New York Times | 30 May 2016

The story follows the retaliation that a Finnish investigative report faced when she pursued an investigative piece on the Russian trolls. Go to article                                

This story stinks

New York Times | 2 Mar 2013

Based on a study published in the Journal of Computer-Mediated Communications, two professors showed how uncivil comments not only polarized readers but often changed a participant’s interpretation of news story itself. Go to article

The laborers who keep dick pics and beheading out of your Facebook feed

WIRED | 23 Oct 2014

The article shows how technological giants such as Facebook and YouTube outsource often psychologically damaging content moderation work to low-cost part-timers and developing countries. Go to article

State of the news media 2016

Pew Research Center | 15 Jun 2016

An annual report, the Pew Center presented the financial state of the media industry in the United States. Go to article

European Court of Human Rights holds Estonia news portal liable for user comments

WAN-IFRA | 16 Jun 2015

The first case in which the European Court has been called upon to examine a complaint about liability for user-generated comments on an internet news portal, it upheld the ruling of lower court by holding the news portal liable. Go to article

European Court decision allows media to be less paranoid about online comments

WAN-IFRA | 11 Feb 2016

The European Court reversed a previous decision and acknowledged that publishers cannot be held liable for comments posted on their sites if they have a notice-and-take-down system operating effectively. Go to article

A New Understanding: What Makes People Trust and Rely on News

The Media Insight Project | April 2016

A comprehensive look into the issue of trust and the media, the 48-page report defined trust, measured trust in news topic and source, investigated how people decide what news to trust on which platform, why trust matters and how it can be broken. Go to article                                

Reuters Institutes Digital News Report 2016

Reuters Institute | 14 Jun 2016

A global overview on news, the report compared data across 26 countries in terms of segmentation, brand, audience behavior, trust and willingness to pay. It also included discussions on trust, economics model and the trend of customized recommendation. Go to article 

Survey of Commenters and Comment Readers

Engaging News Project | 14 Mar 2016

Using a nationally representative sample of commenters and comment readers, the report described the demographic makeup, attitudes, and behaviors of the people who comprise the online commenting world. Go to article 

Inside Facebook’s (Totally Insane, Unintentionally Gigantic, Hyperpartisan) Political-Media Machine

The New York Times | 24 Aug 2016

An insider look into the political media machine that Facebook has become and the various entrepreneurs who are using the machine to sway public opinions and earn millions along the way. Go to article

Who owns the news consumer: Social media platforms or publishers?

Columbia Journalism Review | 21 Jun 2016

An article on the preliminary research findings on the relationship between news organisations and distributive platforms by Columbia University Tow Centre for Digital Journalism. Go to article 

Everyone seems to hate online reader comments. Here’s why I treasure them

The Washington Post | 4 Sept 2016

In response to NPR closing down comment section, Washington Post media columnist Margaret Sullivan outlined her reasons for keeping comment open. Go to article

Comments are changing. Our commitment to audiences shouldn’t

Poynter | 31 Aug 2016

Also in response to the trend of news organisations closing down comment section, the Texas Tribune's Chief Audience Officer Amanda Zamora argued for a recommitment to audience and readers. Go to article

New York Times editor: “We have to treat comments as content”

Nieman Lab | 2 Oct 2015

The article summarized the key points presented by New York Times Community Editor Bassey Etim at a comment workshop at the Computation + Journalism Symposium at Columbia University’s Brown Institute. Go to article

Turning Content Viewers into Subscribers

MIT-Sloan Management Review | 23 Feb 2016

Based on a five-year research, the authors argued that social activity on a website can increase users’ commitment to the site and willingness to pay for its services. Go to article

Approve or Reject: Can You Moderate Five New York Times Comments?

The New York Times | 20 Sept 2016

An interactive piece where readers can try their hand at being a moderator, the author explained the rationale behind why each approval or rejection decision is made. Go to article

Questions and Answers on How the Times Handles Online Comments from Readers

The New York Times | 15 Oct 2012

A series of questions and answers on details of comment management at the New York Times including how articles are chosen, why certain design features were changed, who read the comments, what the standards are and how much time a comment section is open. Go to article 

Forcing commenters to use real names won’t root out the trolls

WIRED | 12 Aug 2014

The author argued that many trolls are proud of their behaviours and news organisations hoping to stamp out trolls by insisting on real name registration may have limited effect. Go to article 

Tough love: Gawker finds making it harder for comments to be seen leads to more (and better) comments

Nieman Labs | 13 Apr 2014

Gawker show that by insisting on higher quality for its comments, the volume initially dropped but rebounded with better quality and quantity after. Go to article

Journalist Involvement in Comment Sections

Engaging News Project | Apr 2014

Research found that the chances of an uncivil comment declines by 15% when a reporter interacted in the comment section compared to when no one did so. Go to article


Chia Lun Huang


2016-10-17 08:05

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